Birbank Biznes saves your time
Birbank Biznes saves your time
Time is the most valuable resource of the modern era, especially for entrepreneurs. Considering this, Kapital Bank introduced Birbank Biznes for micro, small, and medium-sized entrepreneurs, as well as corporate clients. This initiative aimed at supporting entrepreneurs in our country, facilitating their business activities, and streamlining documentation processes. We discussed the development path of Birbank Biznes and the changes it brought to entrepreneurs’ business life with Ms. Khanim Rustamova, the leader of Kapital Bank’s SME and corporate products tribe
Ms. Rustamova, what led to the creation of Birbank Biznes and how has it impacted the business life of its clients?
At the heart of our operations lies customer satisfaction. We continuously analyze customer behavior to deliver products tailored to their needs. The goal of Birbank Biznes is to offer customers convenient, cost-effective, swift, and secure banking services that align with their requirements. In this regard, we leverage digital technologies to optimize financial transactions and provide tools to aid financial management. Through Birbank Biznes’s array of online channels, our customers can access banking services anytime, anywhere. By simplifying banking operations such as account management, transfers, payments, and credit applications, we offer our customers the opportunity to save time and resources. This, in turn, facilitates more efficient management of financial processes. With this strategy, Kapital Bank becomes a trusted and secure finan cial partner for SMEs and corporate entities, supporting their success.
What percentage of the bank's customer portfolio is made up of SME clients?
SME clients represent a significant portion of Kapital Bank’s customer base, accounting for 95% of our 211,000 customer portfolio as a corporate bank. This indicates that our bank serves not only large corporate clients but also supports entrepreneurs, contributing to economic development.
What advantages does Birbank Biznes offer to SME clients?
Birbank Biznes simplifies banking services for SME clients in several ways. Firstly, online banking allows SMEs to access their accounts and conduct various financial transactions conveniently at any time and from anywhere, unlike traditional banking hours. Secondly, it enhances efficiency by streamlining processes such as checking balances, transferring money, making payments, and managing payroll, thereby reducing time and effort. Thirdly, it is cost-effective, with lower fees and transaction costs compared to traditional banking methods, allowing SMEs to save on banking expenses. Additionally, the online nature of operations supports environmental sustainability by reducing paper usage. Lastly, it saves time by providing agile financial management tools, enabling SMEs to access a range of banking services through a centralized system.
Which products do you believe are essential for your customers?
I think the most important aspect of our service is that everything is fully online. Whether our customers are business owners or using our services for everyday needs, they benefit from the convenience and cost-effectiveness of digital banking. For example, with our “Maestro” package, customers can create personalized packages tailored to their needs. Our basic banking services cover all operations such as internal payments, tax payments, transfers between accounts, urgent transfers, international payments, currency exchange, and more. Regarding credit products, Birbank Business offers various options such as digital loans, leasing, fund credits, and emergency loans. Customers can apply for these products without visiting our branches. They can also order a mobile POS or POS terminal. Additionally, we have call centers to improve service quality and accessibility. For example, business owners can call 896 for easier service. Currently, 99% of our micro and SME customers conduct all their transactions online through the Birbank Biznes mobile app or website.
What innovations do entrepreneurs expect in the near future?
In the near future, SMEs will benefit from faster and richer features that support everyday banking services. However, there are many innovations that will enhance business owners' financial management capabilities, such as further improvements in open API technologies. Kapital Bank's open API portal, built on cutting-edge international experience, offers businesses completely free access. Business owners can integrate the bank's API products into their systems, saving time by performing many operations from a single source. It's worth noting that APIs are technological solutions that facilitate communication between different systems. Our customers can easily manage their Birbank Business operations within their systems. Regarding our open banking ecosystems, by implementing these solutions, we aim to establish fast and efficient connections with our partners and third parties, especially fintech companies, to provide better services to our customers. This helps us enhance customer services by tracking and analyzing customer behavior patterns.
Thank you.
Thank you too. I hope that with our activities, we will always uphold our slogan of making our customers' lives easier. We do our best for this. Rest assured that time works for you in Birbank Business.
